Client Care

Thank you for inquiring. Quickly addressing your support question or technical platform issue is our top priority. Our dedicated client care specialists stand ready to help you personally expedite and resolve any technical issue that you may be experiencing. In addition to the wealth of help desk resources that you´ll find within DirectTrack (located under the platform “Help” menu)—including our support knowledgebase, where you´ll find answers to many common technical issues that have been successfully resolved and documented—you can personally reach our client care department by emailing: www.directtrackhelp.com, or by dialing our main toll-free number (1.866.773.4460) and pressing option #4.

Click here to view all the comprehensive platform support benefits you have access to as a valued DirectTrack client.